Privacy Policy
SLG Field Service App
Secure Life General Maintenance & Contracting
Office 504, Burj Al Arab Building, Hamdan Street, Abu Dhabi, United Arab Emirates
Effective date: 17 August 2026 · Last updated: 17 August 2026
1.Who this policy is for
This policy explains what personal data the SLG mobile application ("the app") collects about you, why, and what rights you have. It applies to employees of Secure Life General Maintenance & Contracting ("the Company", "we", "us") who use the app as part of their work.
The app is not available to the general public. It is provided to employees for work purposes only.
2.Who controls your data
Secure Life General Maintenance & Contracting is the data controller. We decide what data is collected and why.
Advanced IT Services LLC (Abu Dhabi, UAE) developed and maintains the app and its supporting systems on our behalf, acting as a data processor. They process data only on our instructions.
3.What we collect
Identity and account data
Your name, work email address, employee identification number, job title, and the sites and projects you are assigned to.
Location data
The app records your device's precise location while you are on shift. This includes location collected in the background — that is, while the app is closed or not actively in use — for the duration of a shift you have started.
Location recording begins when you start a shift in the app and stops when you end it. The app does not record your location outside your shift.
Photographs
When you check in at or complete a visit, the app captures a photograph as evidence that the visit took place.
Face data
The app includes a face check step before a shift begins. Face detection runs on your device. Where face enrolment is used, a mathematical representation of your face — not a photograph — is stored in the Company's HR system for the purpose of confirming identity at check-in.
Work records
Shift start and end times, visit records, service reports you file, and leave balance information displayed from the Company's HR system.
Technical data
Device model, operating system version, app version, and log records needed to keep the app working and secure.
4.Why we collect it
| Purpose | Data used |
|---|---|
| Confirming attendance and hours worked | Location, shift times, face check |
| Confirming that field engineers and mobile employees are present at their assigned sites during a shift | Background location |
| Proving a site visit took place, for our clients | Location, photographs, visit records |
| Payroll and leave administration | Identity data, shift times, work records |
| Worker safety and lone-worker response | Location |
| Keeping the app secure and working | Technical data |
We do not use your data for advertising. We do not sell your data. We do not profile you for any purpose unconnected with your employment.
5.Background location — what it means in practice
The app collects location data even when it is closed or not in use, but only between the moment you start a shift and the moment you end it.
While tracking is active, a notification stays visible on your device so you always know it is running. You can end a shift at any time, and location collection stops immediately.
6.Face check-in is optional
You do not have to use face check-in. If you prefer not to, tell your supervisor. You will use the standard check-in method instead, and nothing changes about your employment.
7.Who your data is shared with
- Your supervisors and managers at the Company, for the purposes above.
- Our clients, where a visit record or proof of attendance relates to a site we service on their behalf. Clients see visit evidence, not your continuous location trail.
- Advanced IT Services LLC, as our processor.
- Service providers who host the systems on our behalf, under contract and bound to protect the data.
- Authorities, where we are required by UAE law to disclose it.
We do not share your data with anyone else.
8.Where your data is stored
Data is stored on secured cloud infrastructure operated by Railway Corporation, hosted in Amsterdam, the Netherlands. Access is restricted to authorised personnel.
This means your personal data is processed outside the United Arab Emirates. Where we transfer data abroad, we do so under contractual arrangements requiring our providers to protect it to the standard set out in this policy and in UAE data protection law.
9.How long we keep it
| Data | Retention |
|---|---|
| Location trails | For the duration of your employment |
| Visit photographs | For the duration of your employment |
| Face representation | For as long as you are employed and using face check-in |
| Shift and attendance records | As required by UAE labour law |
| Account data | For the duration of your employment, plus any period required by law |
When a retention period ends, the data is deleted.
10.Your rights
Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you have the right to:
- ask what personal data we hold about you, and receive a copy
- ask us to correct data that is wrong or incomplete
- ask us to delete data where we no longer have a lawful reason to keep it
- object to or ask us to restrict certain processing
- withdraw consent where processing is based on your consent, including consent to face check-in
- complain to the UAE Data Office
Exercising any of these rights will not disadvantage you at work.
11.Security
Access to the app requires a personal login. Data in transit is encrypted. Access to stored data is limited to people who need it for the purposes described above.
12.Changes to this policy
If we change this policy we will publish the updated version at this address and tell you through the app or your supervisor.
13.How to contact us
Questions about this policy, or requests relating to your data: